Not trying to answer for anyone, just my 0.02 and probably not worth that, haha!!
They are a huge chain and sadly seem to hire the most knuckle-dragging, mouth-breathing counter help. Not everyone, of course, but it seems a lot of them.
The side effect of that is the corporation has to have strict double and triple checks on paperwork. As a result, Turners is infamous for taking much longer for basic things like PPT’s.
I only buy from them when they have some crazy deal that only they can come up with (due to their buying power). Ex: Currently they have Shield 1.0’s in 40 S&W for $299. That’s about as cheap as you’ll find anywhere, even online.
With that said, I give all my business to GLS Armory in Rancho Cucamonga because of the outstanding service he provides.
ETA: More importantly…WHEN ROSTER FOR 2KII haha!!