My experience in May 2025 with On Target was outstanding. Only waited a couple of minutes. Blake was the MOD that assisted us, he was friendly, professional and patient. The PPT process took about as long as I would have expected, Blake was busy with us the entire time, he didn't fart around but just stayed on task.
The best part of the experience was how the business dealt with a screw-up of mine. As I was leaving I used the head and whereas I remembered to pick up my range bag, I forgot my portfolio containing my important personal documents, birth certificate, passport, DD-214, etc. While stuck in traffic, driving through Pendleton, on the way home, I got a call from Kerry, a very nice woman, who told me one of the employees found my docs. I asked if they could store them in my rifle bag until I picked up the weapon and they were very obliging and also offered to mail them to me.
I was a big deal that they saved my bacon with those documents. I highly recommend On Target.