(Mistake corrected and refunded) 2AZone Excessive PPT Fee

[Boomhauer]

Did you ppt more then one gun?
Because like 5 months ago, I did a trade my one gun for two guns and the transaction came up over $100. They charge me $60 to do the paperwork on the second gun.

Just one gun

 

[2azone]

I’ve seen this kind of thing happen when they get really busy. One reason why I stopped shopping there.

I got stuck with a $300 cancellation fee on a SSE AR pistol lower.

I was told at the counter that I needed to supply the upper and LPK and they would ‘start manufacturing’ once the parts were supplied. They told me that a $300 cxl fee applies once manufacturing starts. Fair enough.

Fast-forward a week or so. I decided to go another way and I hadn’t supplied the parts yet. I figured I’d be ok re: the $300 fee.

I email to cancel. Was told that manufacturing had already been done and I’d be charged the $300 fee. What the heck??

I mentioned what I was told at the counter. The reply was ‘we start the process as soon as possible, we don’t wait for your parts’.

Ok then, haha!!

Hmmmmm this doesn't ring a bell for me... See this is why I don't actually mind when threads like this pop up, it shows me where the holes are and lets me fix them. This must be a communication error internally, and unfortunately not all issues make it to me Soni can be aware. I will dm you so I can see what we did on our side. I can think of a bunch of ways we might be able to refund the 300 and perhaps the staff just wasn't thinking about it fully... Look like it might be a refund day!

 

[2azone]

@Boomhauer

OMG. Okay. Investigation complete. We messed up. This was a legit single gun PPT, your total charge should have been 47.19. Your DROS was done as a PPT, the seller was an individual who brought the gun in same day, NOTHING says you should have been charged what you were.

For what it's worth, what happened was the salesperson (for some crazy reason) charged you as if you'd transferred the gun in, not a face to face transaction. You will be refunded $50.00 right away, or we can just pay you back when you pick up, your choice. I don't think this has ever happened before, but now I'm going to build checks and balances into our invoicing system to make sure a thread like this NEVER shows up again.

2nd "For what it's worth": Even if you HADN'T posted this thread, you would have been refunded. Why? We have front of house and back of house. Back of house treats front of house as "the enemy". We do this because mistakes happen and back of house cannot blindly trust the salespeople (see: this thread) to do everything perfectly every time. So we manually check EVERY invoice, and EVERY DROS, and EVERY 4473 at least 3 times (by 3 different people). They 100% would have seen the missed charge and contacted you (probably about 7 days in) to let you know it was a mistake and there was a refund on your account. I know that doesn't take the initial sting away from the original mischarge, but rest assured we'll get you taken care of.

 

[grandpapeepap]

 

[Boomhauer]

@Boomhauer

OMG. Okay. Investigation complete. We messed up. This was a legit single gun PPT, your total charge should have been 47.19. Your DROS was done as a PPT, the seller was an individual who brought the gun in same day, NOTHING says you should have been charged what you were.

For what it's worth, what happened was the salesperson (for some crazy reason) charged you as if you'd transferred the gun in, not a face to face transaction. You will be refunded $50.00 right away, or we can just pay you back when you pick up, your choice. I don't think this has ever happened before, but now I'm going to build checks and balances into our invoicing system to make sure a thread like this NEVER shows up again.

2nd "For what it's worth": Even if you HADN'T posted this thread, you would have been refunded. Why? We have front of house and back of house. Back of house treats front of house as "the enemy". We do this because mistakes happen and back of house cannot blindly trust the salespeople (see: this thread) to do everything perfectly every time. So we manually check EVERY invoice, and EVERY DROS, and EVERY 4473 at least 3 times. They 100% would have seen the missed charge and contacted you (probably about 7 days in) to let you know it was a mistake and there was a refund on your account. I know that doesn't take the initial sting away from the original mischarge, but rest assured we'll get you taken care of.

Thank you, I appreciate your time and urgency to look into this for me to make this right. As I don’t have Venmo, I guess I can just get the refund when I do my pick up. I do remember you guys used to have Zelle back in the day but I guess not anymore. I will update my post and edit that you guys did your due diligence and were able to make it right. Appreciate it.

 

[2azone]

Thank you, I appreciate your time and urgency to look into this for me to make this right. As I don’t have Venmo, I guess I can just get the refund when I do my pick up. I do remember you guys used to have Zelle back in the day but I guess not anymore. I will update my post and edit that you guys did your due diligence and were able to make it right. Appreciate it.

Unfortunately Zelle quit us, we didn't quit Zelle. They cancelled all my accounts at once. Same thing happened with Paypal back in like 2020. The credit is sitting on your account, if you check your email you should have a receipt showing the refund soon.

 

[Wolkenflieger]

(Edit/update: 2AZone reached out to me to look into this and discovered they had made a mistake and a refund will be returned to me for the excess charge. Thank you 2Azone for making this right.)

So As most who have been to 2Azone, it’s mostly positive besides it getting very busy. I have bought numerous firearms from them and I have used them for ppts. No problems. I went to do a ppt today and I was surprised when I had my total rang up at the end. Instead of the usual 47.19 or whatever it is, the guy said 103.78. I did actually forget to bring a lock as this was a pistol so I did realize I was going to be charged for a lock. That’s no problem. I stated to the guy man that sure is one expensive lock, as to he replied I’m not sure of your transaction I just work the register.I asked for the receipt and it’s literally just a code number and the total price, nothing saying what the fees for anything were. Since the deal between me and the seller was done, I just paid the total. Afterwards I went on their site and saw that they now charge a 60 dollar fee per transaction on top of your dros. I don’t feel that is right. I get that ffls are probably getting more ppts than ever because of the 11% tax nobody wants to pay for buying new but I don’t think it’s right or legal. Anyways after I pick up my firearm that will be the last time I give them business not that they will care but I did feel that I should share this information to people so that they are not caught by surprise especially after a deal is done.

Boomhauer, the title of this thread is still damaging to 2AZone. It might as good idea to fix that too. Glad it got resolved!

 

[Boomhauer]

Boomhauer, the title of this thread is still damaging to 2AZone. It might as good idea to fix that too. Glad it got resolved!

I just changed it right now stating mistake corrected and refunded.

 

[Wolkenflieger]

I just changed it right now stating mistake corrected and refunded.

Well done, and thanks!

P.S., just DROS'd another gun from them yesterday whilst drinking a delicious complimentary coffee.

Best customer service, top notch employees!

 

[9mmContagion]

@2azone Really is the best. Brett has always been helpful! Josh in Riverside has always been easy to work with. In all, I’ve created a pretty good relationship with almost everyone there. Many know me by first name when I walk in, at both locations. That is the kind of shop I enjoy visiting!

I was caught off guard the first time I got hit with the $60 multi gun transfer, but Josh warned me of it the second he saw the load being transferred. In the end, multi gun transfers are time consuming and a mess anyway, so I had no problem paying. Not many shops offer the selection that 2A does, which is what takes me back so often.

Keep up the good work @2azone

 

[doser]

I like to see these kinds of resolutions with CAguns.

I hope you'd consider an upgrade and becoming a vendor to support the sites continued growth.

 

[alanzyy]

A 60 dollar addon only happens if you trigger a multiple disposition report. You should have been told about this when you did your PPT, which must have included 2 center-fire semi auto rifles or two semi auto handguns. When that happens, we have to fill out extra paperwork and snail mail the ATF a report of all the firearms involved and other stuff. It's a time sink for our front end and back end staff, so we charge it like a transfer (60 dollars).

I would like to point out that @2azone has no legal ground to demand customer who trigger this report to pay $60 (or whatever) in addition to regular PPT fee in exchange for being allowed for PPT service regardless of if this is communicated upfront. As much as I understand business is under-compensated for PPT transactions, this fee may not be charged.

- FFL is required by DOJ to perform PPT transactions at a fixed cost prescribed by the law (yes, $10 for the business is stupid + DROS)
- Paperwork sucks. Preparing required ones, such as multiple disposition report, cost business a lot of $$. However, it is a business expense. The law prescribe business to prepare it. Unfortunately, business cannot force customer to subsidize this cost.
- The law require FFL to fill the multiple disposition report if needed, not the customer. You are fulfilling your legal obligation, not providing the "premium" optional service for customer to fill form on their behalf.
- If a customer refuse to pay this fee. 2A zone is still legally required to do the PPT and legally required to work on multiple disposition report if needed.