S&W customer service

[momin]

Has anyone had any experience with Smith and Wesson customer service? I can’t get them to respond

 

[bonesurf]

not in a long time. pre covid. no issues. contacted them, they sent me a RMA, shipped gun, they sent it back everything fixed. but again. pre covid

 

[Seeed]

Yes. A number of years ago. No issues. Shipped a revolver that needed some work and got it back in a reasonable amount of time.

 

[bryanwm18]

I called them recently. I was on hold for a while. They won't ship any parts to CA so it had to go through my local FFL

 

[1911-CV]

I called them recently. I was on hold for a while. They won't ship any parts to CA so it had to go through my local FFL

Same. I needed a spring. Terrible deadly spring...

 

[DesertDepotArms]

Has anyone had any experience with Smith and Wesson customer service? I can’t get them to respond

Did you call them?
With the new law they are not shipping parts here anymore

 

[broccoliavenger1]

I called them recently. I was on hold for a while. They won't ship any parts to CA so it had to go through my local FFL

same, my mag disconnect button was cracked on my new purchase. Called and they wouldn’t ship anything to me. Had to go back to the store to get them to ship it out to be fixed. Took about a month