Where do you draw the line and tell a buyer "you're on your own" after the sale?

[JRAUS]

I'm curious where everyone draws the line on this.

A few months ago, I sold some accessories/parts that had been sitting around for years. I didn’t need the money and wasn’t desperate to sell them. They were just things I no longer used. I had bought everything new, used it once, and kept it in excellent condition.

Before the sale, the buyer was extremely particular. He called multiple times asking for additional pictures, wanted me to disassemble things, check specific parts, answer questions, take more pictures, etc. I accommodated all of it.

Then came the haggling. After going back and forth, I eventually figured, whatever, I haven’t used this stuff in years. I sold it at 2/3s of its value just to move it along.
The very next day, he calls me and says he was disassembling one of the items and discovered a stripped screw. He claimed it was already stripped when he received it.
I know that wasn’t the case. I’m extremely meticulous with my stuff, and ironically, I had specifically disassembled and reassembled that exact item at his request before the sale. I even used a torque wrench and tightened everything to the manufacturer’s specified inch-pounds.

Still, I try to be reasonable with people. Even though I was irritated, I contacted the manufacturer myself, explained the situation, and arranged for them to send replacement hardware directly to his address. I even forwarded him the email chain so he knew it had been taken care of.

At that point, I figured we were done.
Fast forward several months.
He calls me again saying he never received the screws and now wants me to contact the manufacturer again and sort it out for him.

At what point does a private seller’s responsibility end?

I don’t mind helping someone out, and I’ve already gone considerably further than I think most private sellers would. But months after the sale, after arranging replacement parts for something that I’m confident was damaged during the buyer’s own disassembly, I feel like eventually the buyer has to take responsibility for dealing with the manufacturer himself.
Where do you guys draw the line? At what point do you politely tell a buyer, “It's been months, I’ve done everything I reasonably can. It’s yours now”?

 

[Darqhelmet]

It’s used, it’s his, bye.

 

[Plenty_Pack_556]

I draw the line when the funds and goods have been exchanged.

I've bought a 100 optic from the pics it was good but in actuality it was fcked. Did I feel scammed, nah, as I purchased an optic which brand gives 100% no questions asked warranty. I went through the warranty process. It was extra 10 for shipping and few weeks. In the end, I received brand new optic in box from mfg. For 110, I won.

The seller, was from here, his account has disappeared off the face of this server.

 

[packy14]

I'm curious where everyone draws the line on this.

A few months ago, I sold some accessories/parts that had been sitting around for years. I didn’t need the money and wasn’t desperate to sell them. They were just things I no longer used. I had bought everything new, used it once, and kept it in excellent condition.

Before the sale, the buyer was extremely particular. He called multiple times asking for additional pictures, wanted me to disassemble things, check specific parts, answer questions, take more pictures, etc. I accommodated all of it.

Then came the haggling. After going back and forth, I eventually figured, whatever, I haven’t used this stuff in years. I sold it at 2/3s of its value just to move it along.
The very next day, he calls me and says he was disassembling one of the items and discovered a stripped screw. He claimed it was already stripped when he received it.
I know that wasn’t the case. I’m extremely meticulous with my stuff, and ironically, I had specifically disassembled and reassembled that exact item at his request before the sale. I even used a torque wrench and tightened everything to the manufacturer’s specified inch-pounds.

Still, I try to be reasonable with people. Even though I was irritated, I contacted the manufacturer myself, explained the situation, and arranged for them to send replacement hardware directly to his address. I even forwarded him the email chain so he knew it had been taken care of.

At that point, I figured we were done.
Fast forward several months.
He calls me again saying he never received the screws and now wants me to contact the manufacturer again and sort it out for him.

At what point does a private seller’s responsibility end?

I don’t mind helping someone out, and I’ve already gone considerably further than I think most private sellers would. But months after the sale, after arranging replacement parts for something that I’m confident was damaged during the buyer’s own disassembly, I feel like eventually the buyer has to take responsibility for dealing with the manufacturer himself.
Where do you guys draw the line? At what point do you politely tell a buyer, “It's been months, I’ve done everything I reasonably can. It’s yours now”?

The moment the buyer has the item and I have my money it’s over. All is sold as is.

 

[Hindsight]

I will bend over backwards for the buyer when I’m the seller - pictures, videos, in person inspection, any questions and documentation for custom work, etc.

But, my ads specified that sales are final and things are sold “as is”. So, when the sale is done it’s more or less final.

 

[Plenty_Pack_556]

OP, Pm me the buyer. I don't want to deal with these types.

 

[Randomdudewithguns]

Personally I would never have made a sale to a simp like that to begin with.

 

[joefrank64k]

OP, what are you worried will happen if you tell the buyer, “I’ve done all I can. You might want to contact the manufacturer directly.”?

 

[Gawernator]

You already did way too much on an as-is sale. I'd say thanks but you need to figure it out from here. Unless it was somehow negligence on your part you really have no responsibility anymore. It's not like you purposefully sold something bad. I sold a RV once and like 2 months after the sale the guy says the motor blew up. Still shocking to me because it only had like 60k miles on it, ran fine for me. He was extremely pissed but I said sorry, try finding a replacement used motor for cheap.

Slightly different but I took on a really bad client once, this old timer that was a total PITA and so entitled. Well his case didn't go in his favor and he ends up asking for me to refund all the case money weeks or months after the work was done. Sorry but that's not happening. He threatened everything, suing me, making a complaint against my license etc. I just said good luck and blocked him. Gotta learn to put your foot down with psychotic boomers.

 

[Boomhauer]

You did more than enough. Your selling a product he looks it over, do you want it or not? Once he gives you the money, the product is his. Done deal. End of story.

 

[Wolkenflieger]

I'm curious where everyone draws the line on this.

A few months ago, I sold some accessories/parts that had been sitting around for years. I didn’t need the money and wasn’t desperate to sell them. They were just things I no longer used. I had bought everything new, used it once, and kept it in excellent condition.

Before the sale, the buyer was extremely particular. He called multiple times asking for additional pictures, wanted me to disassemble things, check specific parts, answer questions, take more pictures, etc. I accommodated all of it.

Then came the haggling. After going back and forth, I eventually figured, whatever, I haven’t used this stuff in years. I sold it at 2/3s of its value just to move it along.
The very next day, he calls me and says he was disassembling one of the items and discovered a stripped screw. He claimed it was already stripped when he received it.
I know that wasn’t the case. I’m extremely meticulous with my stuff, and ironically, I had specifically disassembled and reassembled that exact item at his request before the sale. I even used a torque wrench and tightened everything to the manufacturer’s specified inch-pounds.

Still, I try to be reasonable with people. Even though I was irritated, I contacted the manufacturer myself, explained the situation, and arranged for them to send replacement hardware directly to his address. I even forwarded him the email chain so he knew it had been taken care of.

At that point, I figured we were done.
Fast forward several months.
He calls me again saying he never received the screws and now wants me to contact the manufacturer again and sort it out for him.

At what point does a private seller’s responsibility end?

I don’t mind helping someone out, and I’ve already gone considerably further than I think most private sellers would. But months after the sale, after arranging replacement parts for something that I’m confident was damaged during the buyer’s own disassembly, I feel like eventually the buyer has to take responsibility for dealing with the manufacturer himself.
Where do you guys draw the line? At what point do you politely tell a buyer, “It's been months, I’ve done everything I reasonably can. It’s yours now”?

I'm a big believer in making sure the buyer is happy. However, this buyer lied to you about the screws arriving stripped, so I'd be done after the screw replacement which is more than the buyer deserved.

You've done more than your due diligence and you can absolve yourself at this point with a clear conscience.

 

[pancakes]

I’ve always offered to buy things back if they had an issue but never hand someone take me up on it. Most people are looking for negotiation after the sale.
If they took it apart that’s a no.
Dude was being picky from the start to get the cheapest price. Clearly he’s looking for a payout

 

[RustyIron]

At what point does a private seller’s responsibility end?

Your responsibility ended as soon as you shook hands and the buyer walked out the door. But you seem like a friendly and helpful sort of guy, and sometimes needy or unscrupulous people take advantage of that. Up until this point, you've bent over backwards to help. You've done more than is required. You wouldn't be out of line if you just sent the guy a message saying, "I'm sorry, but I'm no longer able to assist." Don't explain any further. Just leave it at that.

 

[UserName12345]

The line is drawn the second funds and goods are exchanged. I’m not Costco or any of those retail stores. You want a warranty and/or refund then by all means go buy from retail.

 

[M_N04H]

Now I want to know who this buyer is.

 

[SamHenry]

Yeah, I have to agree that all the buyer’s due diligence is supposed to happen beforehand. There is no further seller responsibility after the sale. I’ve been on the buyer side of this recently where a gun had a gunsmith-level issue I didn’t catch when I looked it over. Found out at the range. I didn’t bother to contact the seller. I don’t think they knew and either way the deal is done and it’s registered to me now. All things considered, I see this as an opportunity to have a gunsmith teach me how to fully inspect a vintage revolver. (I thought I knew but clearly not) That should save me money going forward.

 

[ButteFlyFisher]

Someone that’s a pain in the ass before the deal is done is going to be one after as well. Sometimes better to hold the line up front and be ready to walk away.

 

[Jimi Jah]

When I get the cash and walk out if the gun store doing the transfer.

 

[FCRII]

Yea, just because I sold you a used item doesn't make me your personal assistant or personal gunsmith going forward. I'm always willing to help people within reason but I probably would just block the buyer at this point and move on with my life.

 

[RustVendor]

The funniest and saddest thing about this is imagining a guy that bought an upper or whatever he bought and he's not using it for months because of a screw that he could have replaced at Mcmaster in like 2 days. What a F-ing dumbass.